Are you looking at a mountain of customer tickets, and the same question comes up time and again: “Where is my order?” 

You’re not alone. WISMO (“Where is my order”) queries are the #1 type of query that our customers see throughout the year - and during peak periods it constitutes 36% of the tickets that our customers saw, on average.

But what if you could automatically resolve these kinds of queries without agent involvement and without sacrificing customer satisfaction?

This webinar will show you how you can do that with DigitalGenius. Discover how you can:

• Connect to your carriers to give accurate delivery statuses
• Escalate critical delivery issues to your team automatically
• Resolve queries on live chat or email (and any other channel)
• How you can use generative AI to personalise your responses